FAQ

FAQ

Courses, Registration, Program Requirements

How Do I Log Into ACES?

Access to ACES is gained by your NetID and password.  As a security precaution, students should change their NetID password periodically.  This ID and password are your key to accessing all of the personal information contained on these pages.  DO NOT SHARE YOUR PASSWORD WITH ANYONE.

When Do I Register for Courses?

You can review the drop/add schedule at the Registrar’s Office.  Click “Registration Windows” for the current semester. The registration windows (and drop/add dates) are also included on the DEL-MEM Calendar.

How Do I Register for Classes?
You register for courses via ACES. From there you can search for courses, add them to your book bag, enter your permission number, and finalize registration. Your Bursar’s account must be in good standing to register. Registration tutorials are available here. Registration information will be provided well in advance by the Nicholas School Registrar, nsoe-registrar@duke.edu.

How Do I Drop a Class?

You can drop a course via ACES. The drop/add dates are included on the DEL-MEM Calendar. You must drop a course within the specified window. If you need to drop a course after the drop/add dates, you will need to withdraw from the course (instructor approval required) and the course along with a “W” will remain on your transcript. You will need to request a withdraw form from the Nicholas School Registrar, nsoe-registrar@duke.edu

Can I Check My Grades Online?
You can review your grades via ACES. From the Student Center homepage, select Grades in the dropdown box under Academics.

What Are the MP Requirements?
MP requirements, schedules, formatting, and examples are available under the Master’s Project tab of this site.

How Do I Sign-Up For Executive Education Short Courses?
DEL Executive Education courses that are four days in length or more qualify for one hour of credit.  DEL-MEM students may take intensive courses (up to a total of 3 credits, including independent study credits), and apply the credit to the overall 30-credit requirement under the “focused courses” category.

For specific details, please review the Short Course Policy.

Bursar’s Accounts, Financial Aid

How Do I Pay My Tuition Bill?; How Do I Find Out When a Tuition Bill is Due?; Who Do I Talk To Regarding Tuition Bills?

All of these questions can be answered by logging into ACES and go to Finances. Bills are sent electronically and you can pay your bill online via ACES. Click on Finances from the Student Center homepage. Student Services does not manage student bursar accounts. Contact the Bursar’s Office at:

919-684-3531, bursar@duke.edu

I Have Questions About My Financial Aid, Who Can I Talk To?

For financial aid questions please contact Cindy Peters at nsoe-financialaid@duke.edu or petersca@duke.edu.

You can also check your financial aid status on ACES. Select the Financial Aid tab for details about your financial aid.

You must renew your financial aid each year. You can do this online.  If you did it last year it won’t take you more than 10 minutes to renew.   Please make sure that you use the school code 002920-05 when submitting your financial aid.  This is the code for the Nicholas School.

Technical Issues

I Am Having Problems With My Laptop, Who Do I Contact?

If you are having problems with your laptop and/or software, and it is not on a computer supported by another IT department (your employer’s IT department, for example),  please contact the Nicholas School Information Technology Department. Be sure to let them know you are a DEL-MEM student. If you are having trouble with your work-issued laptop, please contact your organization’s IT department.

Nicholas School IT staff are available from Monday-Friday 9:00am – 6:00pm ET via:

  • it@nicholas.duke.edu (email is the preferred method of contact and will result in the fastest response
  • 919-613-8148

I Am Having Problems with Sakai, Who Do I Contact?

For issues with Sakai, please contact the Office of Information Technology (OIT) Help Desk. Sakai includes a built-in detailed help guide. If you need immediate help, please contact the OIT Service Desk at 919-684-2200 or help@oit.duke.edu.

OIT Help Desk Hours:
Monday-Thursday, 8:00am – 7:00pm ET
Friday, 8:00am – 5:00pm ET
Saturday, CLOSED
Sunday, 3:00pm – 7:00pm ET

Miscellaneous

Where Can I Park When I’m On Campus?

The DEL Program arranges  student transportation to and from campus each day (from a designated group hotel).  Parking on campus is extremely limited, so we strongly encourage you to take advantage of the shuttle.  We cannot arrange parking spaces and we will not be responsible for any parking tickets you may receive while parking on campus.  For short-term parking, there are metered spaces throughout campus, and a parking garage next to the Bryan University Center on Science Drive. Parking permits cannot be provided to students by the DEL Office for those who choose to drive their personal cars to campus. For further information or assistance, please contact Duke Parking and Transportation Offices at 919-684-PARK (7275).

How Can I Use My Professional Development Funds (PDF)?

The Professional Development Fund is designed to support activities that will enhance students’ academic and professional experience.  Funding will cover attendance and poster and paper presentations at conferences, meetings or symposia. The fund awards up to $400 for attendance and up to $500 for presentations. Click here for information on Professional Development Funds. Funds are not guaranteed each year and you must request funds ahead of time.  

How Do I Email Fellow DEL Students?

The Nicholas School maintains several listserves that enable you to send messages to specific programs and groups within the school:

An index of publicly-viewable mailing lists at the Nicholas School is available here. Login with your NetID and password to manage your subscriptions or to request a new list.