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Financial Aid Checklist

1. Students may manage their financial aid accounts in ACES (under financial aid). Your Duke NetID and password is required to login.

2. Students are encouraged to accept or reject financial aid awards in ACES as soon as possible (if you haven’t done so already).

3. Students who accepted loans for tuition purposes must complete and submit a Masters Promissory Note (MPN) for each loan they have accepted. You must also complete and submit the Entrance Loan Counseling Questionnaire for each loan.

4. Financial aid awards will appear as “Anticipated Aid” on your billing statement once you have accepted your awards. If you accepted your loans after the current billing date, then ‘Anticipated Aid’ will not appear on your current bill.

  • Tuition and fees are due before the start of each term (e.g. generally the first business days in January and August respectively)
  • The university will begin dispersal of ‘Anticipated Aid’ beginning Friday, August 16.
  • If your ‘Anticipated Aid’ in ACES is greater than your account balance, then you do not need to submit a payment for tuition purposes.
  • Also, keep in mind if you received an assistantship and/or work study, do not count these as ‘Anticipated Aid’ since they will be paid directly to you via payroll.

5. A refundable credit balance may result on your student account due to financial aid payments, loan disbursements, account adjustments, and/or payments posted to your account.

  • Refunds are issued by direct deposit to your bank account. Direct deposits can be made to any U.S. financial institution where you have a checking or savings account. Please complete a Direct Deposit Authorization to ensure your refund reaches you as quickly as possible (directions are on the form).
  • Direct deposit refunds of financial aid and loan disbursements will be distributed to students beginning the first day of class each term. Refunds of excess financial aid and loan funds will be processed continually during the semester as aid is credited.
  • Refunds are issued directly to you/the student.
  • Note, refunds will be available beginning the Friday of the first or second week of classes. It’s important that students be prepared to cover such expenses as rent, food, and fuel until refunds are ready for disbursement.

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Contact Us

Web-address: Bursar’s Office Email and Phone: bursar@duke.edu or call 919-684-3531 , 919-684-3531. Office Hours: 8:00am-5:00pm, Monday-Friday Address: American Tobacco Campus, Washington Building, Suite 1000, 324 Blackwell Street, Durham, NC 27701